Trouble with your electronic lock? Good news: the solution is usually a quick and easy fix! This troubleshooting guide will walk you through the process.
FIRST: Most electronic lock issues are due to battery condition. Poor quality or old batteries do not supply enough power to the lock for proper function. First step will always be to ensure you are using good batteries. Go and purchase NEW Duracell or Energizer batteries from a high volume battery seller (not your local convenience store on the corner). Once you have done this, if your lock is still not working, read down through this guide and try the possible fixes.
| PROBLEM | POSSIBLE CAUSE | POSSIBLE FIX |
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| 1. No sound or lights when keys are pressed, keypad appears dead |
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| 2. Lock seems to work properly, beeps and LED flashes with each key press, but safe does not open |
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| 3. When pressing “C” (or 1st number of your combination) lock beeps rapidly several times |
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| 4. Keypad does not beep and LED does not light up when one number of combo is pressed |
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| 5. Lock opens intermittently when using valid combination |
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