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Did you know that there are no rules or laws requiring banks to reimburse customers if valuables in their “safe” deposit boxes are stolen or destroyed?

According to The New York Times, “There are no federal laws governing the boxes; no rules require banks to compensate customers if their property is stolen or destroyed.”

There are countless stories of banks losing customer’s boxes and contents. This isn’t the type of theft that’s easily taken care of in court either. It’s rare that those who’ve been stolen from are compensated much, if any. The banks have the upper hand. In many cases, it’s the fine print that results in the ultimate loss for the customer.

In one such case, a couple in Universal City, CA leased a safe deposit box for their jewelry, cash, gemstones and family heirlooms while their house was being renovated. They paid $246 for a one-year rental. When the wife went to pick up the items just 9 months later, they were gone. The Bank of America location was closing, and all boxes had been emptied. The bank claimed to have mailed notices to all customers, but they never got one.

While a jury initially awarded the couple $2.5 million for lost items and an additional $2 million for punitive damages, Bank of America challenged the verdict, arguing that any recovery should be restricted by the terms detailed in its rental contract: “The bank’s liability for any loss in connection with the box for whatever reason shall not exceed ten (10) times the annual rent charged for the box.” At the end of the day, the judge reduced compensation to $2,460 and cut the punitive damages to $150,000.

The victim recounted the trial saying, “We were shocked, furious and in disbelief that such a thing could happen. The attorneys were throwing stupid counter arguments at us, asking, ‘Why would you put so many valuables in the safe deposit box?’ We were like, where else do you want us to put it? The word ‘safe’ is supposed to mean ‘safe.’”

Bank of America’s terms aren’t unlike many of their competitors. “Wells Fargo’s safe-deposit-box contract caps the bank’s liability at $500. Citigroup limits it to 500 times the box’s annual rent, while JPMorgan Chase has a $25,000 ceiling on its liability.“

In an interview by The New York Times, David P. McGuinn, the founder of Safe Deposit Specialists, an industry consulting firm said, “The big banks fight tooth and nail, and prolong and delay — whatever it takes to wear people down. The larger the claim, the more likely they are to battle it for years.”

A word of advice, don’t depend on banks. Get yourself a quality home safe. Not one from Costco nor Walmart that any smash and grab burglar can break into. Look for UL certification to give you confidence you are buying trustworthy security.

At Maximum Security and Casoro Jewelry Safes we provide high-quality safes and help clients design and select just the right one, providing convenience, protection and most importantly peace of mind.


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